Support
Something not working, or a question about Tracy at Qode? Write to us and a person reads it.
Write to quy.nguyen@qode.world.
Discord
For a quick question, or to see what others have asked, join our Discord server. Email stays the route for questions about your account, billing or data.
- Join the Discord server
- Already in the server? Open the support channel
What to include
The more of this you send, the sooner we can find the problem.
- The email address of your Tracy at Qode account.
- What you were trying to do, and what happened instead. Quote any message on the screen.
- The title of the interview, and the participant's name if it is about one person's session.
- When it happened, with your time zone.
- If you were in an AI app: which one (Claude, ChatGPT, Mistral, Gemini or Copilot Studio) and what you asked it.
- A screenshot, if it helps.
Never send a password, an API key or an access token. We never need one.
If you were interviewed
Your answers go to the person who invited you, so ask them first. If your question is about a recording or about your data, write to us as well and say which interview it was.