You pay for results, not seats.
Your first 3 results are free, whatever their length. After that, each result uses credits. $7 per credit, in USD. Credits never expire.
Try it free (opens in a new tab)- 3free interview results
- $7per credit
- 1 creditfor each started 20 minutes, charged when the result is ready
- 3 / 10 / 20credits per top-up ($21 / $70 / $140)
- No expiryCredits never expire
What a result costs
A result costs 1 credit for every 20 minutes of the session, started minutes included.
| Session length | Credits | Price |
|---|---|---|
| Up to 20 min | 1 credit | $7 |
| 21-40 min | 2 credits | $14 |
| 41-60 min | 3 credits | $21 |
Longer sessions cost 1 more credit for each further 20 minutes.
Credit packs
Credits are sold in these packs. $7 per credit, in USD. Credits never expire.
- 3 credits · $21
- 10 credits · $70
- 20 credits · $140
When you are charged
- You pay only when a session produces a result. A session with no answers is never charged.
- Each session with a result is charged on its own, even when the same person takes the interview again.
- A charge can take you below zero; your next top-up pays it back.
- When your free results and credits run out, new invitations are held and the public link stops taking people until you top up.
Topping up
Credits are added from the Billing page inside Tracy at Qode, once you are signed in. Auto top-up is optional: turn it on and your balance is topped up when it reaches 1 credit, up to a monthly limit you choose. The limit is at least $70 and starts at $140.
Questions
Is my interviewees' data private?
Everyone is told on the join screen that the conversation is recorded and transcribed, before it starts. Only you see the answers, unless you share a result as a read-only link or connect an AI app. Read the privacy policy.
Which languages?
Interviews can run in English, German, Spanish, French, Indonesian, Japanese, Korean, Dutch, and Vietnamese. English is the default, and you choose the language for each interview.
Is it video or audio?
Either: you choose for each interview. Each person joins from their browser and talks with Tracy. Video needs a camera and a microphone; audio needs a microphone and no camera. There is nothing to install.
Do I need an account?
You sign in with Google or an email code, and your first sign-in creates the account. The people you interview do not need one.
What is Tracy not for?
Tracy does not make decisions: it asks the questions and writes up what people said, and the decision stays with you. It is not a phone line or a text chatbot; every interview is a spoken conversation, on video or audio. And it is not for talking to someone who has not agreed to be recorded.
Questions about a charge? Read the help pages or write to support.